Valera Health, Inc. complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Valera Health, Inc, does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Valera Health, Inc. and its wholly owned entities and affiliates:

• Provides free aids and services to people with disabilities to communicate effectively with us, such as:

  • Qualified sign language interpreters

  • Written information in other formats (large print, audio, accessible electronic formats, other formats)

  • Provides free language services to people whose primary language is not English, such as:

    • Qualified interpreters

    • Information written in other languages

If you need these services, contact: interpreter-services@valerahealth.com

If you believe Valera Health, Inc. failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, with respect to your health

care benefits or services, you can submit a written complaint to the person listed below. Please

include as much detail as possible in your written complaint to allow us to effectively research and respond.

Valera Health, Inc.

Attention: Civil Right Coordinator

134 N 4th Street

Brooklyn, NY 11249

Phone: 646-450-7748

Email: Compliance@valerahealth.com

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights. Electronically through the Office for Civil Rights Complaint Portal available at: ocrportal.hhs.gov/ocr/portal/lobby.jsf

By mail at: U.S. Department of Health and Human Services

200 Independence Avenue, SW

Room 509F HHH Building

Washington, DC 20201-0004

By phone at: (800) 368-1019 (TDD: (800) 537-7697)

Complaint forms are available at: hhs.gov/ocr/office/file/index.htm