IF THIS IS A MEDICAL EMERGENCY OR CRISIS SITUATION, DIAL 9-1-1 IMMEDIATELY
Carefully read these terms and conditions of use (“Terms of Use”) as they govern your access to and use of Valera Health, Inc.’s (“Valera Health,” “we,” “us,” and “our”) Platform. Your acceptance of, and compliance with, these Terms of Use is a condition to your use of the following:
https://www.valerahealth.com/ (our “Website”);
Valera Health, available on Google Play and the Apple App Store (our “App(s)”); and
The services (“Services”) made available through our Website and/or App(s).
The non-medical business support services, our Website and/or App(s) are collectively referred to as our “Platform.”
Valera Health contracts with Valera Medical, P.A., Valera Medical, P.C., Valera Medical Corporation, and other members of the Valera Medical affiliated covered entity (the “Medical Groups”), which are independent medical groups with a network of United States based health care providers (each, a “Provider”) to provide online telehealth clinical consultations, services, and/or treatment. The professional medical services provided by the Medical Groups through the use of our Platform are collectively referred to in this Terms of Use as the “Services.”
By clicking “Accept,” you acknowledge that you have read in its entirety, understand, and fully accept all terms and conditions contained in these Terms of Use, our Privacy Policy, and the Notice of Privacy Practices provided to you by the Medical Groups. If you do not agree to be bound by these Terms of Use and our Privacy Policy, you are not authorized to access or use our Platform and/or the Services; PROMPTLY EXIT THIS WEBSITE.
Binding Arbitration. These Terms of Use provide that all disputes between you and Valera Health that in any way relate to these Terms of Use, the Platform, and/or the Services will be resolved by BINDING ARBITRATION. ACCORDINGLY, YOU AGREE TO GIVE UP YOUR RIGHT TO GO TO COURT (INCLUDING IN A CLASS ACTION PROCEEDING) to assert or defend your rights under these Terms of Use. Your rights will be determined by a NEUTRAL ARBITRATOR and NOT a judge or jury and your claims cannot be brought as a class action. Please review Dispute Resolution; Arbitration Agreement for the details regarding your agreement to arbitrate any disputes with Valera Health.
1. Services Provided – No Medical Care or Advice
Valera Health is not a medical group and does not provide medical advice, care, and/or treatment. Valera Health provides administrative and management services to independent, physician-owned and operated, medical practices. Any telemedicine consults obtained through our Platform are provided by Providers, including but not limited to the Medical Groups. Valera Health licenses the “Valera Health” brand name to the Medical Groups and other affiliated medical practices that use our Platform to assist in the provision of Services. Each Valera Health-branded practice is owned and operated by a licensed physician. There is no single provider of medical care called “Valera Health.” Each Valera Health-branded practice engages a network of United States based clinicians who provide clinical telehealth services. The Providers deliver clinical services via the Platform to their patients. Valera Health does not provide medical advice or care, own or operate the medical practices, employ or in any way supervise the clinicians providing medical care, and control over the care provided is the sole responsibility of the independent medical practices and the Providers they employ. Services and practices may vary across Providers, and patients should contact the Providers at the Medical Groups directly for all questions concerning their medical care.
