We're here to make getting mental health care easier.
You can contact us Monday through Friday, 9:00 am to 4:00 pm ET, excluding holidays.

Valera Health is not a crisis or emergency psychiatric services provider. In a mental health emergency, call or text 988 to reach the Suicide and Crisis Lifeline.

For general inquiries, questions about appointments or getting started in care, please contact our Access Center:

To request a medication refill online, go to our Patient Portal at the link provided. Refills can take up to 5 business days to process (not including weekends and holidays) and are sent directly to the pharmacy.

Patients may also email: refills@valerahealth.com or call (646) 450 7748 Option #3 to leave a voicemail but there may be a longer response time.

If you have a question about a referral, please contact our Partner Support team:

Typical response time is 1 business day.

Please refer to our Billing FAQs for immediate answers to common questions. For further questions contact below. Typical response time is 1-2 business days.

To escalate questions or feedback to our Executive team which includes members of our Network Relations, Quality and Compliance team members, please email us.Typical response time is 1-2 business days.

This email is designed for administrative questions and feedback, and is NOT for use in the case of an emergency or for clinical care.