How It Works (old)

We believe that mental health care should be simple, accessible, and affordable.

Access your therapist and psychiatrist in one place, with a dedicated health connector to help coordinate your care and support your wellness goals throughout your treatment.

Connect to care in three simple steps

Schedule a free consult with one of our health connectors.

The connector will call your phone directly during your scheduled appointment time. You will want to make sure you have a quiet space where you are able to talk.

Work with your health connector to find care perfectly fit for you.

During the consult, our health connector will assess your needs and answer any questions you may have. We will then match you with a qualified provider and schedule your first appointment.

Connect to your care team and start your journey to wellness.

Your care team works with you to create a treatment plan to meet your goals. Connect with your care providers through our app and participate in your sessions using our built-in video platform.

Our technology keeps you connected

The Valera Health app keeps you connected to your care team and allows you to receive care from anywhere.

Secure Messaging
Private Televideo
Receive Care Reminders
Access Health Resources
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Message your care providers through our secure chat
Hold your therapy and medication management sessions directly in app with our built-in televideo platform
Get reminders for your appointments and care goals
Access self-guided programs and exercises help you manage your health goals and stay well

We believe your care should be affordable

We have partnered with many popular insurance plans to keep care accessible to you. If we are not in network with your plan, we can provide documentation to help you utilize your out-of-network benefits.

If you don’t have insurance, therapy sessions start at $59.

We believe your care should be affordable

Frequently asked questions

Do you take my insurance?

We partner with select employers and insurance carriers to offer care directly to their members. You can see the list of insurance plans we accept here.

If your plan offers eligible out-of-network benefits, we will submit a claim to your insurance provider in an effort to obtain reimbursement for you. 

Do I have a copay?

Insurance plan copayments vary depending on your specific plan. You can call the number on the back of your insurance card to verify your copayment rates.

In addition, as the emergency copayment waviers put into place due to the COVID-19 pandemic are expiring, please check with your insurance provider to learn more about the policies they may be changing as a result.

How do I pay?

We accept all major credit cards.

The health coach will take your payment information during your consultation, when your initial appointment is booked. In order to connect with a provider, you must have a credit card on file to cover any copays or costs associated with your sessions. You will be billed per visit.

All patients with a Medicaid plan will not be required to have payment information on file.